HumiDesk
Async Delivery OS · Infrastructure for Practitioners

Stop Chatting. Start Delivering.

HumiDesk is the async delivery OS for premium consultants. Structured intake. SLA-enforced delivery. Your data, your domain.

Built for consultants and boutique agencies managing $2,000+ high-stakes engagements.

Powering ChaoAcademy since inception · 0 missed SLAs · 50+ active cases

Case Lifecycle · State Machine

▶ live

Submitted

Case received. SLA clock started.

48hSLA

No case falls through the cracks. Ever.

The system in motion

One case. Intake to archive. Hover to watch the full pipeline run.

Full Delivery Pipeline · Live

hover to play
CLIENTBrief submitted
SYSTEMSLA clock started
SYSTEMCoach queue updated
COACHBrief reviewed
COACHDiagnosis delivered
SYSTEMCase closed
SYSTEMKnowledge archived
SLA
WAITING

Queue

#1T. Bergmann
#2L. Nkrumah
IDLE
IntakeArchive

Your clients show up prepared.

Deep-input templates require clients to articulate their situation, their constraints, and what resolution looks like — before you ever see the case. You start from a complete brief. Every time.

Delivery windows that the system holds, not your memory.

Every case carries an hour-level SLA countdown — visible to both parties, tracked automatically, status-coded green through red. Not a calendar block. A delivery commitment your infrastructure enforces.

No platform lock-in. Ever.

HumiDesk runs on your WordPress install, your domain, your server. We manage the infrastructure complexity. You own the data, the client relationships, and the cashflow. If you ever want to walk away, everything comes with you.

Live Product Preview

The system in motion.

Case Lifecycle · State Machine

▶ live

Submitted

Case received. SLA clock started.

48hSLA

No case falls through the cracks. Ever.

Case Lifecycle

Every engagement has a defined state. Nothing falls through the cracks.

Delivery Contract · SLA Engine

48hSLA
On Track
11hSLA
Expiring
0hSLA
Expired

Hour-level countdown. Visible to both parties. Tracked by the system, not your memory.

Delivery Contract

The system tracks your commitments so you don't have to.

Payment Architecture · Four Paths → One Entry

▶ live
QUOTA

Pre-pay Quota

MEMBERSHIP

Membership Entitlement

DIAGNOSTIC

Free Diagnostic

POST-PAY

Post-pay on Delivery

ONE
ENTRY

Payment Convergence

Pre-pay, entitlement, post-pay, free diagnostic — one intake experience for all.

Live in Production · Screen 1 of 2

Clients choose the work.
The system checks the gate.

No intake call. No “let me check availability.” Clients land on the service catalog, pick an event type, and the system checks their entitlement before the form even opens. Access control runs silently, automatically.

Entitlement gate

Each service has a quota, tier, or purchase requirement. The system enforces it — you never have to police access manually.

Filter by delivery type

Free consult, audit, coaching, quick-ask, deep review — clients self-sort by what they actually need.

One URL, all services

Every service type lives in one catalog. No separate landing pages per offer. No link management overhead.

chaoacademy.com/desk/?cd_tab=submit— running live
🔒chaoacademy.com/desk/?cd_tab=submit
New Case
My Cases
Resources
Bookmark
Billing

Choose a service — submit to open your dedicated workspace

Enter your email at submission. The system auto-creates your profile.

Free Consult

Free Consultation

Start new case →
Audit¥2,999

Profile / Brand Audit

Quota required
Audit¥1,599–2,999

Upwork Profile Audit

Quota required
Audit¥2,999

Proposal Audit

Quota required
Coaching¥3,600

Upwork Case Coaching

Quota required
Coaching¥3,600

Sales Funnel Audit

Quota required
Quick Ask¥999

Quick Ask — Mini Startup

Quota required
Deep Review

Member Deep Review

Quota required
🔒chaoacademy.com/cd/quickask/
C

Chao Cheng

Cross-border monetization architect · Upwork income coach

48h SLA

Mini Startup — Quick Ask

Async delivery · 7 follow-up rounds included

¥999

activates on submit

Step 1/1 — Complete brief & submit0 / 3 complete
Core question
Your situation & context
What outcome you need
Live in Production · Screen 2 of 2

Clients can't submit
an incomplete brief.

The submit button is locked until all required fields are filled. Not hidden, not a warning — structurally impossible. Every case that enters your pipeline arrives complete. You start from a full brief, every time.

Completion tracker

A live 3/3 checklist shows exactly what's missing. Clients see their own progress and self-correct before submitting.

48h SLA — system enforced

The SLA isn't a promise in your bio. It's a countdown the system tracks and surfaces on both ends of the relationship.

7 follow-up rounds

Async delivery includes structured follow-up rounds. The work continues after initial delivery — without requiring another purchase or call.

chaoacademy.com/cd/quickask/— running live

chaoacademy.com — powered by HumiDesk since inception

In production

One practice. Every delivery tracked.

chaoacademy.com has run on HumiDesk since inception. No calendar, no Slack threads, no missed SLAs.

100%Async delivery
48hSLA per case
7Follow-up rounds included
0Missed SLAs
CA
chaoacademy.comPowered by HumiDesk since inception